Return Policy
LDOBL adheres to the principle of customer shopping experience first. We know that a good shopping experience is the foundation to ensure your continuous interaction with us. We have been working hard on this and constantly upgrading our service system. We welcome Offer Suggestions.
Regarding the return policy, you could Contact Us or Click Question according to the situation you are facing.
1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. Damage caused by own misuse, accidental damage, violent damage (such as tearing, cutting, etc.), washing damage or any abuse will not be returned or refunded.
3. To start a return, you can contact us at support@ldobl.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. To assure refund of the buyer please use trackable mail service, we will not be responsible for lost or missing packages. The warehouse has not received the return We will not be able to refund.
When the warehouse receives the goods corresponding to the tracking number and confirms that the goods have no traces of wear or damage, we will issue the buyer a refund.
4. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the goods are required to be replaced or returned due to wrong style, we will open a "72-hour no-responsibility refund channel" for the buyer.
Explanation: "72-hour no-responsibility refund channel" means that within 72 hours after receiving the goods, if the customer requests a return or exchange due to defects or other problems in the product itself, we will bear the round-trip freight or give a full refund.
When the buyer receive and find that the style is wrong, please click Contact Us and choose one of the ways to get in touch with us.
Important Note: The buyer must provide including but not limited to photos of the original order logistics bill (the content of the front sheet must be clearly visible in the photo), the order number and waybill number, the front of the wrong style of the goods are clearly visible photo, unless these conditions are waived by us in writing.
Statement Again: Please carefully read and abide by the relevant regulations of the "Return Notice". Any return event must meet the premise of complying with the "Return Notice".
If the goods are required to be replaced or returned due to obvious defects or missing parts, we will open a "72-hour no-responsibility refund channel" for the buyer.
Explanation: "72-hour no-responsibility refund channel" means that within 72 hours after receiving the goods, if the customer requests a return or exchange due to defects or other problems in the product itself, we will bear the round-trip freight or give a full refund.
When the buyer receive and find that the goods has obvious defects or missing parts, please click Contact Us and choose one of the ways to get in touch with us.
Important Note: The buyer must provide including but not limited to photos of the original order logistics bill (the content of the front sheet must be clearly visible in the photo), the order number and waybill number, and the front of the defective or damaged position of the goods are clearly visible photo, unless these conditions are waived by us in writing.
Statement Again: Please carefully read and abide by the relevant regulations of the "Return Notice". Any return event must meet the premise of complying with the "Return Notice".
If the package is damaged due to shipping, we will apply for compensation to the shipping company for the buyer.
The postal service is out of our control, therefore we do not make any guarantees for it, nor do we assume any compensation or other risks related thereto, but the carrier company bears full responsibility.
Buyers can click Contact Us to provide us with relevant evidence,the buyer must provide including but not limited to photos of the original order logistics bill (the content of the front sheet must be clearly visible in the photo), the order number and waybill number, and clearly visible photos of the damaged outer packaging, unless the carrier company waives these conditions in writing.
After all proofs are emailed to support@ldobl.com, we will assist the buyer to file a compensation complaint with the shipping company.
Due to the peak consumption season has arrived, the delivery batches are limited by the scheduling of local airlines and freight companies, and there may be short-term delays in some areas. This is a normal situation, not a delivery delay.
If the buyer applies for a return due to unacceptable delay, we will assist the buyer to apply for compensation from the shipping company. The postal service is out of our control, therefore we do not make any guarantees for it, nor do we assume any compensation or other risks related thereto, but the carrier company bears full responsibility.
It is almost impossible for the package to be lost. Once it happens, it is generally divided into two situations:
1. The customs requires the buyer to clear the customs by himself. Because the buyer cannot be contacted or the buyer cannot clear the customs by himself, the goods are suppressed or even returned. For customs issues please refer to Shipping Policy.
2. The buyer's address is wrong and cannot be mailed to the corresponding address, and the goods are temporarily detained at the buyer's local distribution point.
Buyers can click Contact Us, and we will assist buyers in how to get back their goods.
If the goods are lost due to improper operation of the shipping company, we will assist the buyer to apply for compensation from the shipping company. The postal service is out of our control, therefore we do not make any guarantees for it, nor do we assume any compensation or Other risks related thereto, but the carrier company bears full responsibility.
When applying for return due to the buyer personal reasons, but the goods themselves have no defects or quality problems, we support returning the goods within 30 days from the time of receipt, provided that the requirements of the "Return Notice" are met.
For returns caused by non-product quality reasons, the buyer shall bear the return shipping fee, shipping fee when mailing to the buyer, credit card handling fee, Return processing fee and other miscellaneous items, and the corresponding fees will be directly deducted from the buyer's refund (no Secondary charge), generally 15%-35% of the total refund amount, the specific deducted amount will be notified to the buyer before the refund.
Statement Again: Please carefully read and abide by the relevant regulations of the "Return Notice". Any return event must meet the premise of complying with the "Return Notice".
The buyer can cancel the order within 24 hours of completing the order.
Our orders are shipped the next day, so buyers can make additional purchases or request returns on the same day.
When a buyer needs to cancel an order, the buyer can click Cancel directly through the order confirmation email, or apply for a refund through the payment channel, or click Here to apply for a refund by yourself. Then click Contact Us and inform us of "Cancel Order" by email with the order number and the email address used when purchasing the product so that we can identify the order holder and arrange a refund for the buyer.
There may be some cancellation fees for the order refund amount, and the cancellation fees are charged by credit card companies, server service providers, etc.
Important Note: After 24 hours, when you receive the tracking number, you cannot cancel the order. Once the goods are handed over to the shipping company, they cannot be returned for a refund.
You’ll be automatically refunded on your original payment method within 10 business days. If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and more than 15 business days have passed since we’ve approved your return, you still have not received your refund yet, you can ask for help by clicking Contact Us.
Unfortunately, gift cards and discount codes cannot be returned once used.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
You can check the corresponding return policy in the above policies, and deal with the return problem you want to solve within the corresponding time.
If you do not apply for return within the corresponding time, unfortunately, we cannot provide you with a refund or exchange.
If you have other questions, please click Contact Us to get in touch with us.